Privacy Policy

Last updated: September 8, 2026

Grubble ("Grubble", "we", "us", or "our") provides technology that helps customers order food directly from participating restaurants through the Grubble mobile application and related websites and services.

This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the choices available to you.

1. Information We Collect

We collect information that is necessary to provide and improve the Grubble service.

Account Information

When you create a Grubble account, we may collect information such as:

• Your name
• Email address
• Phone number
• Account credentials and authentication information
• Saved preferences and account settings

Order Information

When you place an order through Grubble, we may collect and process information including:

• The restaurant you order from
• Items ordered
• Order value
• Pickup or delivery selection
• Delivery address, where applicable
• Order notes and special instructions
• Order date, time and status
• Previous orders associated with your account

This information is used to process your order and provide relevant information to the restaurant responsible for fulfilling it.

Payment Information

Payments made through Grubble may be processed by third-party payment providers such as Stripe.

Grubble does not need to store your complete payment card number. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

We may receive limited information relating to a payment, such as transaction identifiers, payment status, amount, refunds and limited payment-method details.

Location and Delivery Information

If you request delivery, we may collect the delivery address you provide.

Where Grubble offers location-based functionality, the app may also request permission to access your device's location. Location access will only be used for purposes disclosed to you, such as identifying your delivery location or helping you find relevant restaurant information.

You can control device location permissions through your device settings.

Device and Technical Information

When you use Grubble, we may automatically receive technical information such as:

• Device type
• Operating system
• App version
• IP address
• Browser information
• Device or application identifiers
• Crash and diagnostic information
• Security and authentication logs
• General usage information

We use this information to operate, secure, troubleshoot and improve Grubble.

Communications

If you contact Grubble for support or otherwise communicate with us, we may retain the information you provide and our communications with you.

2. How We Use Your Information

We may use personal information to:

• Create and manage your Grubble account
• Process and facilitate restaurant orders
• Provide restaurants with the information necessary to prepare, fulfil, deliver or make your order available for pickup
• Process and confirm payments
• Provide order confirmations and status updates
• Provide customer support
• Remember preferences and previous orders
• Detect fraud, misuse and security issues
• Maintain and improve the Grubble platform
• Diagnose technical problems
• Comply with legal, accounting and regulatory requirements
• Enforce our Terms of Service
• Communicate important information about your account or the Grubble service

Where required by law, we will obtain consent before using personal information for additional purposes.

3. Restaurants and Your Information

Grubble provides technology that allows customers to order directly from participating restaurants.

When you place an order, information necessary to fulfil that order is provided to the restaurant you selected. This may include your name, contact information, order details, delivery address and order instructions.

The restaurant may use this information to prepare your order, contact you regarding the order, arrange pickup or delivery, resolve problems, process refunds and maintain records it is legally required to retain.

Participating restaurants are independent businesses and may have their own privacy practices and legal obligations.

Grubble does not control a restaurant's independent use of information after it has legitimately received that information in connection with your order.

4. Delivery

Some restaurants may provide their own delivery services or use drivers or delivery providers engaged by the restaurant.

Where delivery is provided by the restaurant or its delivery personnel, information necessary to complete the delivery may be made available to them, such as your delivery address, name, telephone number, order details and delivery instructions.

Unless expressly stated otherwise, restaurant delivery personnel are not employees or agents of Grubble.

5. How We Share Information

We do not sell your personal information.

We may share information with:

Participating restaurants
To process and fulfil orders you place with them.

Payment processors
To securely process payments, refunds and related transactions.

Technology and service providers
Companies that provide infrastructure, hosting, email, notifications, analytics, security, customer support or other services necessary to operate Grubble.

Professional advisers and authorities
Where reasonably necessary to comply with law, enforce our agreements, protect users, investigate fraud or security incidents, or protect the rights and safety of Grubble or others.

Service providers that process personal information on our behalf are expected to protect that information appropriately and use it only for permitted purposes.

6. Cookies and Similar Technologies

The Grubble website and services may use cookies, local storage and similar technologies for functions such as:

• Maintaining login sessions
• Remembering preferences
• Securing accounts
• Understanding service performance
• Diagnosing errors
• Measuring use of Grubble

Where consent is legally required for particular technologies, we will request it before using them.

7. Analytics and Tracking

Grubble may use analytics and diagnostic technologies to understand how the service performs and how users interact with it.

We do not use information collected through the Grubble app to track you across apps and websites owned by other companies for advertising purposes unless we clearly disclose that practice and obtain any permission required by applicable law or platform rules.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where retention is required for legal, accounting, fraud-prevention, dispute-resolution or regulatory purposes.

Different types of information may therefore be retained for different periods.

For example, some transaction records may need to be retained after an account is deleted because of tax, accounting, payment, fraud-prevention or other legal requirements.

When information is no longer required, we will delete it, anonymize it, or otherwise dispose of it appropriately.

9. Account and Data Deletion

You may request deletion of your Grubble account and associated personal information.

Account deletion can be initiated through the account settings within the Grubble app.

When an account is deleted, we will delete or anonymize personal information associated with the account except for information that we are legally permitted or required to retain.

Information previously provided to a restaurant in connection with an order may also remain in that restaurant's records where the restaurant has an independent legal or legitimate reason to retain it.

For additional assistance regarding your information or account deletion, contact Grubble using the contact information below.

10. Your Privacy Choices

Depending on where you live, you may have rights concerning your personal information, which may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent where processing is based on consent
• Request deletion of personal information
• Ask questions about how your information is used or disclosed

We may need to verify your identity before completing certain requests.

You may also control permissions such as location access and notifications through your device settings.

11. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security.

12. Children's Privacy

Grubble is not intended for use by young children without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to Grubble contrary to applicable requirements, please contact us so that we can investigate and take appropriate action.

13. International Processing

Some service providers used by Grubble may process or store information outside your province or country, including in the United States or other jurisdictions.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed.

We require service providers handling personal information on our behalf to provide appropriate protections for that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy as Grubble and our services evolve.

When we make changes, we will update the "Last updated" date shown at the top of this policy.

If a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by law.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Grubble Canada
Email: privacy@grubble.ca
Website: grubble.ca